Tico Cleaning LLC – Service Policies & Terms

 

 

At Tico Cleaning LLC, we are committed to delivering reliable, high-quality cleaning services. The following policies are designed to ensure transparency, protect both our clients and our company, and maintain the highest level of professionalism.

 

 

Residential Cleaning Policy

 

To confirm and secure your scheduled appointment, a $50 dollar deposit is required prior to the cleaning service.

 

This deposit:

 

• Confirms your appointment date and time

• Protects our company against fraudulent or non-serious bookings

• Allows us to properly schedule staff and resources

 

 

Important:

 

• The deposit is fully refundable if you cancel your appointment

• No cancellation fees will be charged

• This policy is strictly in place as a safeguard due to the rise in scam bookings

 

 

Our goal is to create a fair system that protects our business while remaining flexible and respectful to our clients.

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Payment Terms

 

 

• Payment is due as outlined in your invoice or service agreement

• Late payments may result in service delays or temporary suspension

• Continued non-payment may lead to termination of services

 

Accepted payments methods: Cash, Zelle, Venmo. 

 

Access & Preparation

 

Clients are responsible for:

 

• Providing safe and timely access to the property

• Ensuring utilities (water and electricity) are available

• Securing pets or informing us in advance

 

 

If access is not provided at the scheduled time, a service delay may occur.

 

 

 

Satisfaction Guarantee

 

At Tico Cleaning LLC, we stand behind our work:

 

• If you are not satisfied, please notify us within 24 hours of service

• We will return to address any concerns at no additional cost (within the scope of the original service)

 

 

 

 

Liability & Damages

 

 

• Any damages must be reported within 24 hours of service

• We are not responsible for pre-existing damage or items not properly secured

 

 

 

Commercial Cleaning Policy

 

All commercial clients enter into a service agreement with Tico Cleaning LLC under the following terms:

 

• A 30-day written notice is required for cancellation of services

• Notice must be submitted via email or written communication

• Services will continue during the 30-day notice period unless otherwise agreed in writing

 

 

This ensures a smooth transition and allows for proper staffing and scheduling adjustments.

 

 

 

Payment Terms

 

 

• Payment is due as outlined in your invoice or service agreement

• Late payments may result in service delays or temporary suspension

• Continued non-payment may lead to termination of services

 

Accepted payments methods: Cash, Zelle, Venmo. 

 

Access & Preparation

 

Clients are responsible for:

 

• Providing safe and timely access to the property

• Ensuring utilities (water and electricity) are available

• Securing pets or informing us in advance

 

 

If access is not provided at the scheduled time, a service delay may occur.

 

 

 

Satisfaction Guarantee

 

At Tico Cleaning LLC, we stand behind our work:

 

• If you are not satisfied, please notify us within 24 hours of service

• We will return to address any concerns at no additional cost (within the scope of the original service)

 

 

 

 

Liability & Damages

 

 

• Any damages must be reported within 24 hours of service

• We are not responsible for pre-existing damage or items not properly secured

 

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Post-Construction Cleaning Policy​

 

Safety

 

For the safety of our team:

 

• We do not move heavy construction materials, appliances, or equipment.

• We reserve the right to refuse service in unsafe working conditions.

• Hazardous materials, chemicals, and biohazards are not included in our services.

​

​​

Payment Terms

 

 

• Payment is due as outlined in your invoice or service agreement

• Late payments may result in service delays or temporary suspension

• Continued non-payment may lead to termination of services

 

Accepted payments methods: Cash, Zelle, Venmo. 

​

​

Access & Preparation

 

Clients are responsible for:

 

• Providing safe and timely access to the property

• Ensuring utilities (water and electricity) are available

• Securing pets or informing us in advance

 

 

If access is not provided at the scheduled time, a service delay may occur.

​

Satisfaction Guarantee

 

At Tico Cleaning LLC, we stand behind our work:

 

• If you are not satisfied, please notify us within 24 hours of service

• We will return to address any concerns at no additional cost (within the scope of the original service)

​

​

Liability & Damages

 

 

• Any damages must be reported within 24 hours of service

• We are not responsible for pre-existing damage or items not properly secured

​

​

 

Policy Acceptance

 

By booking services with Tico Cleaning LLC, you acknowledge and agree to the policies outlined above.